DAY 1 – Building the Foundation of Leadership

Module 1: From Individual Contributor to Supervisor

(Leadership Mindset Shift)

• Understanding the difference between staff vs supervisor roles

• Common mistakes new supervisors make

• Moving from “doing” to “leading through others”

• Authority vs influence in leadership

• Personal leadership values and role clarity

Activity:

Leadership Transition Reflection & Group Discussion

Module 2: Core Leadership Skills for New Supervisors

(Self-Leadership & People Awareness)

• What makes an effective supervisor

• Emotional intelligence in leadership

• Understanding different work styles and personalities

• Building credibility and trust with the team

• Managing yourself before managing others

Activity:

Leadership Style Self-Assessment & Peer Sharing

Module 3: Communication Essentials for Supervisors

(Clarity, Confidence & Alignment)

• Communicating expectations clearly

• Giving instructions that get results

• Active listening for leaders

• Managing upward, downward, and lateral communication

• Avoiding miscommunication and assumptions

Activity:

Supervisor Communication Role-Plays

Module 4: Delegation & Accountability

(Letting Go Without Losing Control)

• Why supervisors struggle to delegate

• What to delegate and what not to

• Delegation as a leadership development tool

• Setting accountability and follow-ups

• Handling mistakes and learning curves

Activity:

Delegation Simulation Exercise

DAY 2 – Leading People & Preparing for the Future

Module 5: Performance Management for New Supervisors

(Managing Outcomes, Not Just Effort)

• Understanding performance vs behaviour

• Setting clear goals and expectations

• Monitoring progress without micromanaging

• Giving constructive feedback

• Handling underperformance early

Activity:

Performance Conversation Practice

Module 6: Managing Difficult Situations & People

(Confidence in Tough Moments)

• Handling resistance and negative attitudes

• Managing conflict within the team

• Addressing performance and behaviour issues professionally

• Having difficult conversations with respect and clarity

• Maintaining professionalism under pressure

Activity:

Difficult Conversation Scenarios

Module 7: Motivating & Engaging Your Team

(Creating Ownership & Commitment)

• What really motivates employees

• Supervisor’s role in engagement and morale

• Recognising and appreciating team members

• Building psychological safety

• Creating a positive team environment

Activity:

Team Motivation Action Planning

Module 8: Leadership & Succession Readiness

(Thinking Beyond Today)

• Understanding succession planning from a supervisor’s lens

• Developing future leaders within the team

• Coaching basics for supervisors

• Personal leadership development plan

• Preparing for the next leadership level

Activity:

Personal Leadership & Succession Readiness Plan

• Understand the role, responsibilities, and expectations of a supervisor

• Make the mindset shift from individual contributor to people leader

• Communicate clearly, confidently, and professionally with team members

• Delegate tasks effectively while maintaining accountability

• Manage performance, motivation, and basic people challenges

• Apply practical leadership tools to support succession readiness