Day 1: Understanding Yourself at Work

Module 1: What EQ Really Means at Work

• Emotional intelligence explained in simple, practical terms
  • Why EQ matters more than ever in today’s workplace
  • The impact of emotions on performance, relationships, and decisions

Module 2: Self-Awareness – Knowing Your Emotional Triggers

• Recognizing emotional patterns at work
  • Common workplace triggers: pressure, feedback, misunderstandings
  • Understanding how emotions show up in behavior and communication

Module 3: Managing Emotions Under Pressure

• Staying calm and focused during stress
  • Techniques to pause, reset, and respond instead of reacting
  • Managing frustration, anxiety, and overwhelm at work

Module 4: Building Emotional Self-Control

• Responding professionally during difficult moments
  • Separating emotion from action
  • Developing resilience and emotional balance

Day 2 – Understanding Others and Building Better Relationships

Module 5: Social Awareness – Reading the Room

• Understanding others’ emotions through verbal and non-verbal cues
  • Recognizing unspoken signals in meetings and conversations
  • Avoiding assumptions and misinterpretation

Module 6: Empathy and Interpersonal Effectiveness

• What empathy looks like at work (and what it is not)
  • Listening to understand, not to defend
  • Communicating with sensitivity while remaining professional

Module 7: Managing Relationships and Difficult Interactions

• Handling disagreements and tension calmly
  • Giving and receiving feedback with emotional awareness
  • Maintaining professionalism with difficult personalities

Module 8: Applying EQ in Daily Work Situations

• EQ in teamwork, customer interaction, and leadership moments
  • Making emotionally intelligent decisions
  • Personal reflection: strengthening EQ habits at work

• Understand what emotional intelligence really means in the workplace.
• Recognize their own emotional triggers and behavioural patterns.
• Manage emotions more effectively under pressure and stress.
• Communicate with greater empathy and awareness of others.
• Build healthier professional relationships and handle difficult situations more calmly.