Day 1: Foundations of Effective Communication 

Module 1: Understanding Communication in the Workplace 

• What communication really is (beyond speaking and writing)
  • The communication process and where breakdowns occur
  • Common workplace communication challenges 

Module 2: Verbal and Non-Verbal Communication 

• Choosing the right words and tone
  • Body language, facial expressions, and voice cues
  • Aligning verbal and non-verbal messages 

Module 3: Active Listening and Questioning Skills 

• Listening to understand, not just to reply
  • Asking open and clarifying questions
  • Avoiding assumptions and misinterpretation 

Module 4: Building Rapport and Trust 

• First impressions and professional presence
  • Understanding different communication preferences
  • Creating positive connections at work 

Day 2 – Interpersonal Skills for Workplace Effectiveness 

Module 5: Communicating with Different Personalities 

• Recognizingdifferent behavioral styles
  • Adjusting communication to suit others
  • Managing differences with respect and empathy 

Module 6: Handling Feedback and Difficult Conversations 

• Giving and receiving feedback professionally
  • Managing emotions during challenging conversations
  • Resolving misunderstandings calmly and constructively 

Module 7: Assertive Communication at Work 

• Assertive vs passive vs aggressive communication
  • Expressing opinions and concerns respectfully
  • Saying “no” or setting boundaries professionally 

Module 8: Applying Interpersonal Skills in Daily Work 

• Communication in meetings, teamwork, and collaboration
  • Managing conflict andmaintaining professionalism
  • Personal action plan for continued improvement 

• Communicate ideas clearly and confidently in workplace interactions. 

• Listen actively and respond appropriately to others. 

• Build rapport and positive working relationships with different personalities. 

• Adapt communication style to suit different people and situations. 

• Handle misunderstandings, feedback, and difficult conversations professionally. 

• Improve collaboration and teamwork through effective interpersonal skills.