DAY 1

Module 1: Understanding Emotional Intelligence (9.00AM – 10.45AM)

• Definition of Emotional Intelligence
• Five Domains of Emotional Intelligence (E.I.)
• Psychological and Physical Benefits of Emotional Intelligence
• Emotional Intelligence and Leadership

MORNING TEA BREAK: 10.45AM – 11.00AM

Module 2: Identifying the Self (11.00AM – 1.00PM)

• Defining Self – Awareness
• Aspects of Self – Awareness
• Objective and Subjective Assessments of Self – Awareness
• Identifying unhelpful thoughts and emotions
• Mapping self – defeating behavioural patterns

LUNCH BREAK: 1.00PM – 2.00PM

2:00 PM – 3:30 PM

• Open Discussion/Reflection on Modules 1 & 2
• Activity 1: Self-Checking: How Do I Feel? (Summary of activities on page 7)

AFTERNOON TEA BREAK: 3.30PM – 3.45PM

3:45 PM – 4:45 PM

• Activity 2: What I Care About (Summary of activities on page 8)

4:45 PM – 5:00 PM

• Wrap-up/Q&A (Day 1)

DAY 2

9:00 AM – 10:45 AM

Module 3: Regulation Of the Self

• Definition of Self – Regulation
• Developing Adaptive Coping Strategies
• Application of Motivation Principles
• Understanding the Process of Change
• Innovative Strategies for Managing Change

MORNING TEA BREAK: 10.45AM – 11.00AM

11:00 AM – 1:00 PM:

Module 4: Managing Relationships and Social Awareness

• Definition of Social Awareness
• Cultivation of Empathy
• Understanding and Application of Nonverbal Communication
• Conflict Management
• Action Planning using the S.M.A.R.T. Model

LUNCH BREAK: 1.00PM – 2.00PM

2:00 PM – 3:30 PM

• Open Discussion/Reflection on Modules 3 & 4
• Activity 3: Walk in My Shoes (Summary of activities on page 9)

AFTERNOON TEA BREAK: 3.30PM – 3.45PM

3.45 PM – 4.45 PM

• Interactive Exercise/Case Study (Applying concepts from Modules 3 & 4, and related to the “Walk in My Shoes” activity)

4:45 PM – 5:00 PM

• Wrap-up/Q&A/Feedback and Evaluation (Overall program)

• Become more attuned to the needs of themselves and others
• Manage own emotions and behaviours more effectively
• Develop adaptive coping strategies in dealing with challenges
• Apply motivation principles to enhance productivity and performance
• Utilize effective communication styles in various settings
• Listen objectively and with compassion
• Provide and receive constructive feedback
• Identify and employ powerful nonverbal communication to influence
• Disciplinary Rules and Penalties
• Retaliation and case laws