Day 1

Module 1

Introduction to Psychological First Aid

• Understanding PFA
• The 3L framework
• Setting expectations

Module 2

Reactions to Crisis

• Normal vs concerning reactions
• Four categories of crisis reactions
• Stress responses after a crisis
• Identifying distress that requires referral

Module 3

The 3L Framework in Practice

• LOOK – Assessing safety and needs
• LISTEN – Providing human connection
• LINK – Connecting to support and resources

Module 4

Self-Care for the Helper

• Understanding helper fatigue and secondary trauma
• Managing emotional boundaries
• Building a personal self-care toolkit
• Sustaining the helper role

Day 2

Module 5

Referral and Safety Protocol

• Understanding the limits of PFA
• Steps to approach referral
• Safety protocol and chain of response
• Psychological infrastructure
• Maintaining post-referral support

Module 6

Organisational Application and Sustainability

• Building a psychologically safe workplace
• Integrating PFA into workplace structures
• Integration and practice for frontline responders

1. Recognise early and escalating signs of psychological distress during and after crisis situations
2. Apply grounding and emotional regulation techniques to stabilise distressed individuals
3. Use active listening, calm communication, and supportive presence in high-stress moments
4. Confidently link individuals to appropriate mental health and crisis-response services
5. Use the Look–Listen–Link framework specifically in crisis events — personal or professional
6. Reduce stigma around mental health and crisis reactions while fostering a safe, supportive environment