FOUNDATION OF LEARNING

• Awareness of strengths and weakness
• Lead with the right attitude, skills, knowledge
• Growth Mindset for personal development

MANAGING CHANGE & CHALLENGES

• Responsibilities of a leader
• The Katz Model of leadership
• New mindset to lead and not just do

ASSERTIVENESS TRAINING

• Pros and cons of each style of communication
• Firm but fair communication
• Confidence and stature
• Giving clear instructions
• Template: giving feedback on negative behavior
• Template: giving feedback on positive behavior
• Assessment: Strengths and weaknesses

 LEADERSHIP SKILLS

• Leader’s style of managing
• Followers’ development levels
• 20 case studies with Leadership Grid
• Template: Coaching
• Assessment: Dominant leadership style

MANAGING PEOPLE

• Managing difficult people
• Managing Gen Z
• When to counsel & what to say
• Confront with positive closure
• Template: Giving quick feedback

DEVELOPING TEAM COMMITMENT

• Building trust is essential
• Alignment of values & buy-in
• Body language in meetings
• Template: Main excuses at work

MONITORING WORK PERFORMANCE

• Coach new subordinates to pick up skills fast
• Coaching older employees to move forward
• Managing diversity of skill levels
• When to Educate, Coach, Delegate
• Tips to evaluating staff performance
• Template: performance management system

• Understand their communication styles
• Learn the 5 stages of team development and when / how to support
• Develop practical inter-department communication skills
• Take ownership and accountability for productivity and cooperation
• Apply the Leadership Grid confidently with each staff
• Know when to Educate, Coach, Delegate
• Manage negative emotions into connecting empathetically
• Give feedback during performance management
• Ensure contribution to company success
• Apply team agreements moving forward