Day One                  

Module 1: Personal Accountability – Individuals and Teams

• Setting the context for the 2-days program
• Understanding the role of personal accountability in managing the performance of individuals and teams and clients
• Helping individuals and teams focus on solutions not problems and proactively manage their workload

Module 2: Understanding Behaviors and Drivers

• Exploring what drives behaviour (iceberg, EI, Values, belief)
• Understanding and identifying others values and motivators – how to motivate others to improve performance
• Assertiveness: Results Vs Relationships model of behaviour types

Module 3: Situational Leadership

• Understand the Situational Leadership Model
• Identify the characteristics and needs of the follower for each situation in the model
• Identify what each stage requires from the Leader

Module 4: Managing expectations

• Leadership Communication Challenge & Self-Reflection
• The 4-Mat System in Communication
• Relationship Maps
• Expectation Setting Model

Module 5: The Power of Influence

• The Six Principles of Influence
• The Human Connection
• Influencing styles and applications
• Influence for positive outcomes

Day Two                  

Module 6: The Art of Giving Feedback & Validation

• The Power of Validation – Validation Video
• Validation Model – How Best to Validate?
• A Feedback Model – How to Give Effective and Motivational Feedbacks?
• Practice Session: Giving Effective Feedbacks for Different Scenarios

Module 7: Developing Key Coaching Skills – Asking Powerful Questions & Active Listening

• ‘Let Me Tell You’ Expert Coaching Approach vs. ‘Coaching by Asking’ Approach
• Purpose of Questions
• What Makes a Question Powerful?
• Practice – Changing Closed-Ended, Judgmental, Advice-Oriented Questions to Open-Ended Questions
• Active Listening & Empathetic Listening

Module 8: Conducting a Coaching Session

• The Coaching Model – GROW Model
• What Can You Do If the Coachee Has Difficulty Thinking of Solutions?
• What Can You Do If the Action Steps Suggested by the Coachee Are Inappropriate or Outside of His Control?
• Getting Commitment & Building Accountability in the Coaching Session
• Role Plays

Module 9: Managing Stress for Leaders

• Identify trigger points of stress.

• Identify the causes of and manage stress in the workplace.
• Develop a stress management plan and make stress management a habit

• Develop a Resilience Action Plan for the workplace

• • Strengthen leadership impact and team performance

  • Master coaching, feedback, and influence skills

  • Communicate expectations with clarity and confidence

  • Build resilience for sustainable leadership success