DAY ONE

Introduction and Ice-breaker

• Model of the World Activity

Morning Session: Fundamentals of Communication

Module 1: Setting the Stage

Here is where we contextualise the need to communicate at the workplace to every individual.

i. Why we communicate (at the workplace)?

ii. What are we driving?

iii. How do we normally communicate those intended messages?

iv. What has been challenging about this process?

(This is a facilitated process to bring out the real-world context and use them for subsequent activities)

Activity 1:

a. Group: to list out workplace scenarios and their challenges

Module 2: Developing the Core Skills

• Active Listening Skills

• Empathetic Listening

• Verbal and Non-verbal Communication

Activity 2:

a. Pair: role play Active and Empathetic Listening through “Totem Exercise”

Module 3: Verbal Communication Mastery

• Using the right language for different audiences

• Structuring a message (who, what, why, how)

• The Art of Storytelling – structure and key elements

• Examples of employing Storytelling at the workplace (e.g. presenting data and reports, client engagement, problem-solving

Activity 3:

a. Group: Each group to address a different stakeholder with a crafted message (e.g. to Management, to client, supplier/vendor, etc.)

b. Group: each group to create a story using a workplace scenario; group to share their story in an innovative way (e.g. skit, presentation, audiobook-style, etc.)

Quality Conversation

Energizer

Module 4: Positive Conversations

• Above-the-Line Conversations

• Conversation Stoppers

• Introduction to Emotional Management

Activity 4:

a. Pair: role play to bring the conversation above the line

Module 5: Crucial (Difficult) Conversations and Conflict Management

• Why Crucial Conversation

• Tips to Manage Crucial Conversations

• Role of Crucial Conversation in Conflict Management

• Mapping Conversation Styles to Conflict Management Styles

Activity 5:

a. Pair: Partners to use different techniques to demonstrate positive attitude to given “stress” scenarios

Wrap-up Activity

a. Crash Landing using Communication Styles ( in the form of 6 Hats)

Key Takeaways and Closing

DAY TWO

Introduction and Energizer

• How Funny is AI?

Morning Session: The Role of AI in Communication

Module 6: Supporting Communication using AI

• Understand how AI can enhance communication skills.

• Explore AI tools for communication support

• Comparison of 3 major AI tools (Co-pilot, ChatGPT and Gemini)

Activity 6:

a. Class: to play with all 3 tools by using the same prompt and observing differences

Module 7: Using AI for Writing and Language Improvement

• Use AI tools to refine written communication.

• Learn how AI tools provide real-time suggestions

Activity 7:

To encourage participants to have their device with them to access their emails

a. Individual: Apply AI to improve emails and review suggestions

Energizer

Module 8: Enhancing Collaboration and Communication with AI

• AI-powered collaboration platforms (e.g., Microsoft Teams, Zoom AI features).

• Automating meeting notes, transcription, and follow-up tasks.

Activity 8:

a. Group exercise: Use an AI tool to summarize a mock meeting and create an action plan

Module 9: Scenario-based Learning

Activity:

a. Role Play: using of bots to simulate a variety of scenarios (e.g. presenting reports, sales & marketing, responding to difficult customer, etc.)

Wrap-up Activity

• Group: use scenarios created in Activity 1 (i.e. challenges) to craft a message intended for the stakeholder; present it in class employing storytelling and AI; there will be a 5-minute Q&A after every group

Sharing Circle and Closing

Post Training (Continuous learning)

• Propose creating bot for continuous practice

• Build Meaningful Connections
  Communicate with clarity and empathy, both in-person and digitally.

• Increase Confidence & Influence
  Engage and influence stakeholders more effectively across all levels.

• Improve Listening & Response Skills
  Learn to listen actively, ask better questions, and respond with purpose.

• Use AI Smartly
  Leverage AI tools without losing the human touch in your message.

• Save Time, Strengthen Teams
  Reduce misunderstandings, enhance collaboration, and build stronger relationships.